How to integrate Duplicate Check with Salesforce Merge Cases for case merging

When merging records of the object Cases, we recommend integrating Duplicate Check with Salesforce Merge Cases (beta) for case merging.

Step 1 Enable Merge Case (beta) in Salesforce

1.1 Navigate to Salesforce Setup  menu
1.2 Type 'Support Settings' in the quick find box
1.3 Click on 'Support Settings'
1.4 Click Edit
1.5 Check 'Enable Case Merge (Beta)'
1.6 Click Save

Step 2 Enable Merge Case (beta) for case merging in Duplicate Check

2.1 Navigate to DC Setup in the Duplicate Check application 
2.2 Go to 'Settings' under General Setup
2.3 Under 'Merge & Convert' enable the setting 'Use the Salesforce Case Merge (beta) for case merging' 
Now Duplicate Check will use the Salesforce Case Merge (beta) for case merging.
Please note that you still need to integrate Duplicate Check with the Case object. For Salesforce Lightning, please read this article. For Salesforce Classic, please read this article.
 

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